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We want you to be fully satisfied with your purchase. If you're not happy with the item(s) you received, you can return or exchange them—just follow the steps below.
You have 30 days after receiving your order to request a return. For orders shipped within the European Union, you are entitled to a 14-day cooling-off period during which you can cancel or return your order without giving any reason.
To be eligible for a return, the item(s) must be:
Unworn or unused
In their original packaging
With all tags attached
Accompanied by proof of purchase
To start a return, please email us at info@kateandjules.be within 14 days of receiving your order. We will respond within 48 hours and, if your return is accepted, provide a return shipping label and further instructions.
Items returned without prior notice will not be accepted.
Please send returns to:
K&J Kate & Jules
Verschansingstraat 42-44
2000 Antwerp
Belgium
Return shipping costs are at the buyer’s expense unless the item has a manufacturing defect.
If you’d like to exchange an item, we recommend returning the original and placing a new order. This ensures the fastest processing.
Inspect your order upon arrival and contact us immediately at info@kateandjules.be if an item is defective, damaged, or incorrect. We’ll resolve the issue as quickly as possible.
The following items cannot be returned:
Perishable goods (e.g. food, flowers, plants)
Custom or personalized items
Personal care products (e.g. beauty products)
Hazardous materials, flammable liquids or gases
Gift cards or sale items
Please contact us if you're unsure about a specific item.
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@kateandjules.be.
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