Return or Exchange

Returnpolicy

You are not completely happy with the product(s) you received? Don’t worry! You can return or exchange it. But make sure to follow this guidance:

  • Send us a mail within 14 days upon receipt of your order to notify us your return or exchange, we will answer your email within 48 hours
  • The product(s) can only be returned in their perfect, original, undamaged and unused state, in their original packaging
  • The product (s) needs to be delivered to us within 14 calendar days at following address: K&J, Isabella Brantstraat 27, 2018 Antwerp, Belgium
  • You can then either exchange it or we can transfer your money back into your account. Please make sure to clearly mention your order number and your bank details for credit if necessary. The paid amount will be transferred back into your account as soon as the goods have been delivered back to us
  • The return costs are always at the buyer’s expense unless the product has a manufacturing defect